Frequently Asked Questions
Do you have a store where I can visit?
You can find us at many ceramic markets, and pop-up stores around Europe. However, we do not have a physical store, it is not possible to visit us.
How do you ship my package safely?
At Ms Butler, we understand how special your purchase is. That's why we pay great attention to safe and efficient delivery. Your purchase is carefully and discreetly packaged, and it is always shipped with insurance and Track & Trace.
How long does it take to ship my package?
If you order a piece of jewelry in the current size that is in stock, we can ship it the next day. Usually, you will receive it the following day (within NL & BE).
What are the shipping costs?
Zone 1: Netherlands & Belgium Standard Delivery 2-3 working days: €4.75
Zone 2: Austria, Denmark, France, Germany, Gibraltar, Italy, Luxembourg, Monaco, Spain, Sweden. Standard Delivery 4-5 working days: €7.95
Zone 3: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Moldova, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine. Standard Delivery 4-5 working days: €7.95
If an item is purchased in its original state, we will ship it within one working day. As soon as we have shipped your order, you will receive an email with a track and trace code. You don't have to wait by the door for the delivery person as most of our packages fit through your mailbox; you can track when your order will be delivered.
Can I track my order?
Yes, you will receive an email with a track and trace code after shipping.
How can I return my purchase?
Not completely satisfied? No problem! You can always return it within 14 days of receipt. Visit the returns page for more information.
My purchase is damaged, what should I do?
We always ship our products with the highest care. If you receive a damaged product, please contact us within 48 hours after delivery.